Privacy Policy
Transparency, security, and your trust are our highest priorities
At *Genxt SmartKids*, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
### 1. Information We Collect
When you browse our website or place an order, we may collect information such as:
* Name
* Mobile number
* Email address
* Billing address
* Shipping address
* Order details
* Payment transaction information
* Device and browser information
* IP address
* Website usage information
We only collect information that is reasonably necessary to operate and improve our services.
### 2. How We Use Your Information
Your information may be used to:
* Process and deliver orders
* Confirm orders and payments
* Provide customer support
* Send order and delivery updates
* Process returns, refunds, and cancellations
* Improve our products and website
* Prevent fraud and misuse
* Maintain website security
* Comply with applicable legal requirements
* Send promotional communications where permitted and where you have provided appropriate consent
### 3. Payment Information
Payments may be processed through third-party payment gateways.
Genxt SmartKids does not intentionally store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.
Payment information is handled by the applicable payment service provider according to its privacy and security practices.
### 4. Cookies
Our website may use cookies and similar technologies to:
* Keep the website functioning properly
* Remember preferences
* Understand website usage
* Improve user experience
* Analyse website performance
* Support marketing activities where applicable
You may be able to disable cookies through your browser settings. However, certain website functions may not work properly if cookies are disabled.
### 5. Sharing of Information
We may share necessary information with trusted service providers, including:
* Payment gateway providers
* Courier and logistics companies
* Website hosting providers
* Technology and IT service providers
* Communication providers
* Analytics and marketing service providers
* Government or law-enforcement authorities when legally required
We do not sell your personal information to third parties for their independent commercial use.
### 6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
### 7. Marketing Communications
Where permitted, we may contact you through email, SMS, Whatsapp, or other communication channels regarding offers, new products, promotions, or updates.
You may request to stop receiving promotional communications at any time.
Transactional communications such as order confirmations, delivery updates, and important service messages may still be sent when necessary.
### 8. Third-Party Websites
Our website may contain links to third-party websites or services.
Genxt SmartKids is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of those websites before providing personal information.
### 9. Children's Privacy
Genxt SmartKids sells products intended for children, but our website and purchasing process are intended to be used by parents, guardians, or other adults.
We do not knowingly seek to collect unnecessary personal information directly from children.
Parents or guardians should supervise children's use of online shopping services.
### 10. Data Retention
We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.
### 11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion of certain information.
To make a privacy-related request, contact us using the details below.
### 12. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
### 13. Contact Us
For privacy-related questions or requests:
*Genxt SmartKids*
Email: support@genxtsmartkids.com
Phone: +91 8714572737
Address: Genxt Smart Kids
C/O Aurashield Lifespace
Panadans Building Flat No.: XXI/152
Cochin University-Post
Ernakulam/Kochi
Keralam 682022